Shipping Policy
Shipping
Pitcairn Island is one of the most remote inhabited islands in the world and is accessible only by sea. Because of its unique location and limited transportation services, shipping from Pitcairn operates on a different schedule from conventional international shipping.
The Pitcairn mail ship operates every three months. Orders from Pitcairn will therefore be dispatched on the next available quarterly mail ship following the processing of your order.
The voyage from Pitcairn Island to New Zealand can take up to 14 days at sea. Once your parcel arrives in New Zealand and clears New Zealand Customs, it will be collected and processed by New Zealand Post and enter the international freight and postal system for onward delivery to your address. Delivery times can vary due to shipping schedules, weather conditions, customs processing, postal delays, and other circumstances beyond our control.
Although delivery from Pitcairn can take time, we appreciate your patience and assure you that we will do our best to ensure your parcel reaches you safely in a timely manner.
We ship to virtually any address around the world. However, certain products may be subject to shipping restrictions, and some products may not be eligible for shipment to particular international destinations.
Once your order has departed Pitcairn Island, arrived in New Zealand, cleared Customs and processed by New Zealand Post, you can than check the status of your order and locate its tracking number through our order tracking page:
Locate Your Order
Tracking is provided by our mail handler, New Zealand Post. Once you have received your tracking number, you can track your parcel through:
New Zealand Post Tracking
Once New Zealand Post indicates that your parcel has arrived in your destination country, you may be able to continue tracking it through your local postal service using the same tracking number.
Please note that tracking updates may not appear immediately at every stage of the journey, particularly while the parcel is travelling by sea from Pitcairn Island to New Zealand.
Handling Fees
Any applicable handling fees will be displayed during the checkout process before your order is completed.
Cancellation Policy
We understand that circumstances can change and that you may occasionally need to cancel an order.
Order Cancellations Within 5 Days
You may cancel your order within 5 days of placing it for a full refund, provided that your purchase:
- Has not been successfully dispatched;
- Has not been posted through the Pitcairn Island Post Office; and
- Has not been logged for shipment from Pitcairn Island to New Zealand.
Once an order has been successfully posted and logged for shipment from Pitcairn Island Post to New Zealand Post, cancellation may no longer be possible.
We are generally unable to provide refunds for items that have already been successfully posted and shipped from Pitcairn Island Post to New Zealand Post.
Important Shipping Considerations
Because Pitcairn Island has limited transportation and postal services, orders may remain on the island awaiting the next available mail ship. This means that cancellation requests must be made as early as possible and within the applicable cancellation period.
By placing an order, you acknowledge that shipping from Pitcairn Island is subject to the island's quarterly mail-ship schedule and that delivery may take considerably longer than conventional international shipping.
Customs & Import Policy
Before purchasing Pitcairn Island honey, please check your country’s customs and import regulations. Some countries may restrict the import of honey or require additional documentation, permits, duties, or fees.
We are unable to cover any customs fees, import duties, taxes, or other charges imposed by your country’s customs authorities. It is the customer’s responsibility to verify all applicable import requirements, restrictions, and potential costs before placing an order.
Important: Refunds will not be provided for goods that are returned to Pitcairn Island due to customs restrictions, import issues, unpaid fees, or failure to meet the destination country’s import requirements.
By placing an order, you acknowledge and accept responsibility for complying with the customs and import regulations applicable to your destination country.
Return to Sender Policy
In the rare event that your order cannot be successfully delivered, the items will generally be returned to the sender, which in this case is Pitkern Marketplace on Pitcairn Island.
Due to the logistical complexities associated with shipping to and from one of the most remote locations in the world, we must wait until the returned items have been received back on Pitcairn Island before we can take any further action.
Once we have received the returned item(s), we will promptly issue a refund for the cost of the products, excluding any shipping and handling fees.
Alternatively, if you prefer, we can arrange to resend your items to an alternative shipping address, provided the original address was undeliverable. Any request to resend an order will only be processed after we have confirmed receipt of the returned goods. Additional shipping or handling charges may apply.
Standard Returns
You may return most new, unopened items for a full refund of the product cost. We will cover return shipping costs when the return is the result of an error on our part, such as receiving an incorrect item.
For returns that are not the result of an error on our part, the customer will be responsible for return shipping costs.
Refund Processing Times
Actual processing times may vary depending on the return shipping to Pitcairn Island, payment provider, and other circumstances outside our control.
How to Request a Return
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will provide instructions for returning the applicable item(s) from your order.
Please do not send items back without first contacting us and receiving return instructions.